He needs a refill on one of his meds. “I’ve seen you do this many times,” he says. “I bet I can do it.”
He calls the phone number on the script bottle. “If this call is for the refill of a prescription, say or press one.” Then “Something something something numero uno.”
“What?”
She says it again. He answers “one.”
“Say or key in the prescription number.”
I wait to hear the tones that come from pressing keys. Silence.
She repeats herself. “Say or key in the prescription number, including the four numbers after the dash, followed by the pound sign,” then “beep, beep beep beep beep. Beep. Beep. Beep.”
“You have entered …. … … .. .. .. … If this is correct, say ‘confirm.’”
“Confirm.”
Before she places the order, she asks if he has another prescription to order.
“No.”
They continue their dialog. She wonders if tomorrow after 11:00 will be a good time for him to pick up the script.
“Yes.”
“Thank you for calling Walgreens. Your script will be ready tomorrow at…”
“Great.”
He has confused her with his interruption.
She says it again. “Thank you for calling Walgreens. Your script will be ready tomorrow after 11:00.”
“No. Thank you! You did a fine job. You were wonderful.”
She hesitates. She evidently doesn’t get many compliments. “One moment, please, and I’ll connect you to a person who can help you.”
We laugh. He hangs up before he gets an actual person involved.
“I guess that’s our future, dealing with robots.”
Two hours later, he gets a phone call from the pharmacy.
“Your prescription is ready to be picked up now. Our pharmacy closes at 7:00.”
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